We are seeking a proactive and tech‑savvy Technical Support Engineer to join our team. This role is ideal for fresh graduates or early‑career professionals with a background in Engineering or Information Technology and a strong interest in network systems, CCTV, NVR/DVR, and hardware troubleshooting.
The candidate will play a key role in bridging technical and business functions by supporting product development, market analysis, and customer satisfaction across Indonesia.
Key Responsibilities- Collaborate with the HQ team in product planning, including gathering and analyzing business requirements, market trends, and competitor intelligence to support the release of innovative and competitive products or solutions.
- Assist in market surveys and analysis of competitors' strengths and weaknesses, contributing to strategic decision‑making related to product launches and pricing.
- Provide technical support to Channel and Business Development (BD) teams across the sales cycle—from sell‑in, sell‑through, sell‑out, to after‑sales service.
- Participate in technical knowledge transfer by delivering training sessions to partners and distributors (ND), and supporting the HQ team in creating technical documentation and presentations.
- Troubleshoot hardware, software, and networking issues, ensuring rapid resolution and minimal downtime for clients and partners.
- Perform other related tasks assigned by the team to support departmental and corporate objectives.
- Maximum age of 30 years old.
- Bachelor's degree (S1), preferably in Engineering or Information Technology (fresh graduates are encouraged to apply).
- Strong command of English, both spoken and written.
- Basic knowledge of hardware systems and internet/networking infrastructure.
- Strong problem‑solving skills: able to analyze, troubleshoot, and resolve technical issues independently or with a team.
- Willing to be placed in various regions in Indonesia based on company requirements (e.g., West Java, East Java, Central Java, Kalimantan, Riau, Sulawesi, Sumatra, Jabodetabek).
- Willing to participate in training programs organized by the company.
- Demonstrates high levels of integrity, initiative, logical reasoning, target‑orientation, and excellent interpersonal skills.
- Able to thrive in a fast‑paced, high‑pressure, and dynamic work environment.
We are an equal opportunity employer and value diversity. All qualified applicants, regardless of race, gender, religion, age, or disability status, will receive equal consideration for employment and development opportunities.
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