Support customer service, sample management, and basic operations in Indonesia. Promote services and maintain client relationships.
2. Key Responsibilities
A. Customer Support & Business Development
· Respond to inquiries via email/phone/WhatsApp
· Coordinate special requests with the Vietnam team
· Search for potential clients (hospitals, clinics, etc.)
· Schedule and attend meetings with new clients
· Introduce services and explain test menu
· Prepare materials and attend client meetings
· Monitor payments and assist with invoice issuance
B. Sample Management & Shipping
· Receive and register daily sample information
· Input shipping data (Indonesia → GC Labs)
· Prepare shipping documents (e.g., invoice)
· Repack samples if needed (under instruction)
· Coordinate with logistics partners for timely delivery
· Order necessary shipping supplies (ice packs, boxes, etc.)
C. Data & Reporting
· Record data on samples, TAT, and client orders
· Check and send test results to clients
· Track revenue, sample volume, and test usage (weekly/monthly)
D. Admin & Accounting Support
· Check and replenish office supplies
· Communicate with accounting/tax firms as needed
· Assist with contracts, payments, and tax documentation