IT Helpdesk / IT Support
The IT Help Desk at our contact center company is a pivotal support system designed to ensure seamless and efficient operations. It serves as the first point of contact for all technical issues and inquiries, providing expert assistance to both internal employees and external clients.
Key Responsibilities:- 24/7 Support: Our IT Help Desk operates around the clock to address and resolve technical problems promptly, ensuring minimal downtime and uninterrupted service.
- Skilled Technicians: Our team comprises highly trained and experienced IT professionals who are adept at troubleshooting and resolving a wide range of technical issues, from software malfunctions to hardware failures.
- Multi-Channel Accessibility: Support is accessible through various channels including phone, email, chat, and an online ticketing system, ensuring convenience and flexibility for users.
- Proactive Maintenance: Regular system checks and maintenance activities are performed to prevent potential issues, ensuring the stability and reliability of our IT infrastructure.
- Comprehensive Knowledge Base: A robust repository of FAQs, guides, and troubleshooting tips is available to help users resolve common issues independently, promoting self-service and efficiency.
- Incident Management: Efficient tracking and management of incidents using advanced ticketing systems, ensuring timely resolution and accountability for each reported issue.
- Security and Compliance: Ensuring all systems and processes adhere to industry standards and best practices for security and compliance, safeguarding sensitive data and maintaining client trust.
- Continuous Improvement: Feedback from users is regularly collected and analyzed to identify areas for improvement, ensuring that the IT Help Desk evolves to meet the changing needs of the business and its clients.
- Maximum age: 35 years old.
- Graduate with a D3/S1 degree in any field (majors in Informatics, Computer Engineering, or Management Information Systems are preferred).
- At least 1 year of IT-related experience (fresh graduates with exceptional qualifications are welcome).
- Proficient in/familiar with: LAN network systems, Email management, Troubleshooting Windows and Linux systems, servers, and MySQL, Internet systems.
- Knowledge of PHP scripting is highly desirable.
- Familiarity with Call Center devices (e.g., PBX) is highly recommended.
- Service excellence oriented.
- Placement: Cirebon.
Please complete the form below to apply for a position with us.
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