About You
- You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment
- You enjoy doing purpose-led and meaningful work
- You have a strong thirst for knowledge and are driven to find solutions that don't exist yet
- You are comfortable with ambiguity and extremely resourceful (in your past life, you could've been a detective)
- You always find a way to get things done without sacrificing the quality of your work, integrity, and values
- No task is off limits for you
- You are humble and prioritize the success of the team over your own with an eagerness to help those around you
- You don't shy away from challenges and can bounce back from setbacks
What you'll do and what success looks like in this role:
- Develop and maintain strong, long-term relationships with clients.
- Proactively identify customer needs and offer tailored banking solutions (e.g. payroll and digital services).
- Drive customer acquisition through networking, referrals, and digital channels.
- Ensure excellent service delivery and handle customer inquiries efficiently.
- Monitor account performance, portfolio growth, and customer satisfaction.
- Collaborate with internal teams (operations, product, digital) to ensure seamless customer experience.
- Stay up-to-date with digital banking trends, competitor offerings, and market insights.
What Is Required and What We're Looking For
- Bachelor's degree in Business, Finance, Economics, or related field.
- 3-5 years' experience as a Relationship Manager, Business Development, or Sales in banking/financial services (experience in digital banking or fintech is a plus).
- Strong communication and interpersonal skills with a customer-first mindset.
- Proven ability to achieve sales targets and grow client portfolios.
- Good understanding of retail and SME banking products, including payroll solutions, credit processes, and regulatory requirements.
- Tech-savvy, adaptable, and passionate about digital innovation in banking.