- Oversee ticketing, guest services, and merchandise sales.
- Lead frontline teams, manage shift schedules, task assignments, and promote service excellence culture as well as upselling to gain other revenue
- Ensure efficient entry procedures, including crowd control, ticket validation, and queue management at all zones.
- Conduct training on customer service, safety, and operational systems.
- Monitor visitor traffic, manage queues, validate tickets, and respond to guest feedback or complaints.
- Collaborate with the Support Services Executive, F&B, and LS divisions to deliver a memorable guest experience.
- Ensure accurate cash handling, timely daily reconciliations, and strict compliance with financial procedures.
- Maintain cleanliness, signage, and organization in all front-of-house areas.
- Prepare daily attendance, incident, and operations reports.
- Assist in the coordination and execution of seasonal events, group tours, and VIP visits as required.