We are looking for a dedicated System Administrator or System Engineer to join our team and give exceptional technical assistance to clients regarding our products and services.
Job Description:
• Provide technical assistance to clients for products & services offered by Exabytes
• Troubleshoot errors related to hosting related services (Windows & Linux)
• Provide conslutation to Walk in client
• Provide Awesome Technical Support service
• Follow up client issue and meet customer satisfaction
• Review Customer feedback
• Review on going technical issue
• Review performance metrics from the previous month.
• Analyze customer feedback received over the past month.
• Evaluate the efficiency of current technical issue.
Requirement:
- Candidates must possess bachelor's degree in Information Technology, Computer, or equivalent.
- At least 1 years experiences of working in a related field is required for this position.
- Understanding of Linux system operation.
- Understand the concept of server administration with Linux.
- Have good understanding in Hosting/DNS/Server management.
- Fluent in English (both verbal and written).
- Certificate in IT (cloud hosting, OS related) & Web Hosting (control panel related)
- Have good communication and be able to work under pressure.
- Able to work with teams as well as individually.
- Can analyze server problems.
- Willing to work shifting schedule and capable to work during night shifts as needed.
Working Conditions:
- Employment agreement status is Permanent Worker.
- Willing to WFO at Yogyakarta.