Key Responsibilities:

Operational Excellence

Ensure service standards are delivered across the entire customer journey (from parking to departure).
Conduct daily/periodic checks of store operations; identify and resolve operational issues promptly.
Enforce SOP compliance and drive process improvements when needed.

Team Management & People Development

Lead recruitment, onboarding, scheduling, and performance management for store staff.
Run hospitality training, role-plays, and on-site coaching for floor, kitchen, bar, security, and valet teams.
Foster a disciplined, collaborative, and customer-focused team culture.

Sales & Financial Performance

Achieve store sales targets through direct coaching, local promotions, and operational optimization.
Control Bar & Kitchen COGS; optimize portioning, inventory, and waste reduction.
Monitor basic P&L indicators, labor efficiency, and recommend cost-control actions.

Customer Experience & Quality Control

Handle escalated customer complaints professionally and conduct random product quality checks.
Collect customer feedback and perform competitor benchmarking to improve service and offerings.

Third-party & Stakeholder Coordination

Coordinate external partners (Chope, Grab/GoFood, valet, local community, authorities) to ensure smooth collaboration.
Communicate and roll out new policies and regulations across divisions.

Reporting & Continuous Improvement

Prepare daily/weekly/monthly reports: sales, KPIs, operational incidents, and SOP recommendations.
Regularly review and update SOPs to align with industry best practices and company policy.
Supervise peak-hour operations (e.g., Friday/Saturday nights) to maintain standards.

Qualifications:

Have relevant educational background in Hospitality or a related field.
Proven experience in store or outlet management within F&B (minimum 2–3 years; prior Store Manager or relevant experience preferred).
Strong leadership and people-management skills; experience leading large teams is an advantage.
Demonstrated ability to meet sales targets and manage costs (COGS, staffing).
Proficient in reading and interpreting sales reports, KPIs, and basic P&L.
Excellent communication and customer-handling skills.
Experience managing vendor/partner relationships and stakeholder coordination.
Solid knowledge of operational best practices (SOPs, hygiene, safety, and environmental compliance).
Organized, detail-oriented, and able to work under pressure during peak hours.
Flexible availability, including shifts, weekends, and peak periods.

*Only shortlisted candidates will be contacted