Aftersales Manager
Location: South Jakarta, Indonesia
Job Details: Onsite - Permanent
What you'll do:
The Aftersales Manager is responsible for leading and managing all aftersales activities, including service, parts, warranty, and customer satisfaction functions across dealer networks and service centers. This role ensures operational excellence, profitability, and premium customer experience aligned with the brand standards and business objectives.
About you:
- Bachelor's degree in mechanical / automotive engineering, Business Management, or related field.
- Minimum 5 years of experience in automotive aftersales, with at least 3 years in a managerial role.
- Strong analytical ability to interpret aftersales performance data, financial metrics, customer satisfaction trends, and parts operations to drive service efficiency, profitability, and customer retention.
About us
Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 17,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We're a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit
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Inclusion and Diversity
At Inchcape, we believe the true power of diversity cannot be realized without an inclusive culture and that talent is equally distributed across society. Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. As an equal opportunity employer, Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.
- Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working with us.