Job Summary:
We are seeking a detail-oriented and player-focused Player Feedback Coordinator to manage, analyze, and communicate user feedback for our games. This role acts as a bridge between the gaming community, quality assurance, and development teams, ensuring that player insights are captured, prioritized, and translated into actionable improvements. The ideal candidate has strong communication skills, a passion for games, and experience in community engagement or user research.
Key Responsibilities:
Collect, organize, and manage player feedback from forums, social media, surveys, in-game reporting systems, and community platforms.
Collaborate with QA, design, and development teams to translate player feedback into product improvements and feature requests.
Create reports and dashboards summarizing feedback trends, issues, and sentiment analysis.
Facilitate communication between players and developers by ensuring feedback is addressed transparently and constructively.
Support playtesting sessions and user research initiatives by gathering real-time player insights.
Track the implementation and impact of feedback-driven changes to ensure player satisfaction.
Stay informed on industry best practices in player engagement, feedback management, and community relations.
Qualifications:
Bachelor's degree in Game Design, Communication, Psychology, or a related field (or equivalent experience).
Previous experience in player support, community management, user research, or quality assurance in the gaming industry.
Strong written and verbal communication skills with the ability to summarize complex feedback clearly.
Familiarity with analytics tools, survey platforms, and community engagement software.
Passion for gaming and deep understanding of player behavior and community culture.
Ability to work collaboratively across multidisciplinary teams.
Preferred Skills:
Experience with data analysis, sentiment analysis, or player behavior metrics.
Knowledge of agile development processes and feedback loops.
- Multilingual communication skills for engaging global player communities.