Job title: Desktop Support Technician L2 Id
Location: Bekasi, West Java, Indonesia
Posted: 25 days ago
Permanent
Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets. Join us for a rewarding career in a supportive, family‑like environment where you’ll look forward to coming to work every day.
Client in 190+ countries
We foster an open, friendly, and supportive growth‑oriented culture where individual achievements fuel team success. From complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
Key Responsibilities:- Provide first and second‑level technical support, resolving hardware and software issues for desktops, laptops, and peripherals.
- Install, configure, and troubleshoot Windows operating systems, Microsoft Office 365, and other authorized applications.
- Perform preventative maintenance, repairs, and hardware upgrades on IT equipment.
- Manage and accurately document all service requests and resolutions within the ticketing system.
- Provide basic support for Mac OS and mobile devices (iOS/Android).
- Minimum 18 months of professional experience in a desktop support role.
- Proven hands‑on experience with Windows OS, Active Directory, and MS Office 365.
- Strong problem‑solving skills with ability to diagnose and resolve technical issues efficiently.
- CompTIA A+ or Microsoft Certified Professional (MCP) certification (or higher).
- Excellent communication skills and strong customer‑service orientation.
- Competitive Salary.
- Modern Workspace.
- International & Supportive Environment.
Ready to apply? Please submit your resume.
Desk Side Support EngineerJob Title: Desk Side Support Engineer
Location: Cikarang, Bekasi, West Java, Indonesia
Start Date: February 1, 2024 • Target Onboarding Date: October 1, 2024
Are you passionate about IT support and looking for an opportunity to work in a dynamic, fast‑paced environment with a leading global brand? We are seeking two Desk Side Support Engineers to join our team at a prestigious multinational toy and entertainment company.
What You Will Do:- Provide local and remote desktop support for hardware, software, and application issues.
- Troubleshoot and resolve problems with computers, laptops, printers, and mobile devices.
- Collaborate with third‑party vendors to resolve complex audio‑visual (AV) challenges.
- Support Windows (7‑10) operating systems, Microsoft Office, and other authorized applications.
- Perform preventive maintenance and remedial repairs on various devices.
- Assist users with network connectivity issues and ensure high‑quality IT service.
- Be flexible and adaptable, able to handle project‑based tasks in a collaborative environment.
- 3‑4 years of experience in desktop support or a related role.
- Bachelor’s Degree in Computer Science or Engineering (BE/B‑TECH) or equivalent experience.
- Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are highly preferred.
- Solid understanding of Windows OS, Active Directory, MS Office 365, and mobile device management (iOS, Android).
- Strong troubleshooting and problem‑solving skills with the ability to prioritize and meet deadlines.
- Excellent communication and customer service skills.
- Willingness to occasionally work off‑hours or weekends when needed.
- Work in an exciting and innovative environment with a well‑known global brand.
- Be part of a team that values collaboration, flexibility, and continuous learning.
Ready to take the next step in your IT career? Apply now and become part of a company that is making a global impact!
Manager, Customer Technical SupportGrow your career with us. Join an exciting company and be part of our success story to improve lives by developing resources sustainably. Here we offer you an exciting and dynamic work environment and will equip you with the know‑how that will stretch and enhance your career journey.
Responsibilities:- Work closely with commercial team together by providing product introduction and recommendation to customers, develop new customers and maintain existing customer's relationships by offering technical solutions.
- Evaluate and understand on customer needs, provide suitable product recommendation and technical service solutions to customers and foster good customer relationships.
- Work closely with internal stakeholders (commercial, R&D, QA/QC, plant operation) as needed in driving customer projects, product development and application development.
- Conduct product testing/trials at customers' sites, conduct workshops for internal and/or external customers as required. Plan, support and drive customer innovation program together with sales and R&D.
- Develop sales tools, e.g. presentations, brochures, product application information for existing and new products.
- Participate in related industry exhibitions, conferences and seminars to support in sales leads generation, exchange and improve technical knowledge and promote the company's products and branding.
- Analyse current marketplace and provide feedback on any important market and competitive information.
- Identify new opportunities for business innovations and new products applications in the market, provide feedback and information to company management on market trends, needs and competitors activities.
- A degree in Food Science Technology.
- Minimum 5 years of work experience in the food application/food ingredient industry specifically in the oils & fats, confectionery or bakery.
- Strong knowledge in oils & fats, confectionery, bakery or culinary production, technology and industry of Oils and Fats products.
- Possess excellent communication skills and able to present to internal and external parties.
- Strong analytical skills, critical thinking and problem‑solving skills; ability to influence and work in cross functional teams.
Disclaimer: When you send us your resume and personal details, it is deemed you have provided your consent to us retaining your information in our talent recruitment database. All information provided will only be used for the recruitment process. RGE will only collect, use, process or disclose personal information where and when allowed under applicable laws.
Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you do not receive a response from us within 60 days, please consider your application for this position unsuccessful. We may contact you in the future for any opportunities that match your qualifications and experience.
Thank you for considering a career with RGE.
Network & Technical SupportQualifications:
- Bachelor's Degree in Informatics Engineering / Computer Engineering.
- Minimum 1 year of experience.
- Basic knowledge of Networking (TCP/IP, Switching, Routing, Cabling; Mikrotik preferred).
- PC & Printer installation (hardware & software), printer sharing, CCTV setup.
- Database knowledge (SQL preferred).
- Remote network configuration.
Job Description:
- Troubleshoot and repair hardware (PC/Laptop, Printer, Switch, Attendance Machine, Monitor, CCTV, Network Cables).
- Troubleshoot and repair software (Windows, MS Office, Drivers, Network Systems, Antivirus, Email).
- Perform regular maintenance on servers, networks, and CCTV across Agung Logistics locations.
WFO at Kemayoran.
Section Head Engineering Technical Support- Minimum D3 from Electrical Engineering.
- Minimum 2 years experience with similar position.
- Having good communication, leadership, analytical skills and being willing to work in a team.
- Having experience as Plan Engineer at least for building maintenance and Electrical/Mechanical/Civil.
- Skilled in MS Office.
- Will be work in Tanjung Priok, Jakarta Utara.
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