Job Description
- Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.
- Build and maintain positive relationships with tenants, ensuring a high level of satisfaction.
- Resolve tenant issues with empathy and effective problem-solving skills.
- Coordinate with internal teams to address maintenance, billing, or service-related concerns.
- Facilitate smooth communication between tenants and the property management team.
- Provide detailed explanations of property policies, procedures, and updates.
- Handle complaints or disputes with a persuasive and solution-oriented approach.
- Contribute to customer retention strategies by delivering excellent service.
Minimum Qualification
- Minimum 1 year of relevant work experience (fresh graduates may still be considered).
- Experienced in the property industry or tenant relations is a plus
- Strong communication and interpersonal skills.
- Empathetic and people-oriented.
- Able to respond and resolve issues quickly.
- Excellent problem-solving skills and attention to detail.
- Willing to work on-site in Kebon Jeruk, Jakarta Barat.
Benefit: Incentives, Training & Coaching