Job Description
We're currently assisting our client, a multinational online transportation company, to find talent to be part of their customer service team in the Jakarta area.
Responsibilities:
- Guide consumers and partners in using our products.
- Manage service enquiries and disputes arising from our consumers and partners.
- Provide excellent customer service to our consumer and partner base.
- Maintain good relationships and community building efforts with our consumers and partners.
- Support projects from all verticals including registration, acquisition, sales transaction, and conduct training.
- Educate consumers and partners on Grab products, promotional campaigns, and troubleshooting when they have difficulties.
- Resolve consumer and partner problems quickly and effectively with empathy and care.
- Perform administrative tasks involving partner accounts (credit top-up, changes in partner information, etc).
Requirements:
- Minimum D3/S1 any major with GPA 2.75.
- Clear articulation and good communication in Bahasa.
- Experience in customer service or sales area.
- Typing skill with WPM 50 and accuracy 90%.
- Sense of empathy.
- Vaccinated with minimum 2 doses.
- Energetic and agile.
- Minimum fresh graduate and maximum 2 years experience in the same position (entry level).
- Adaptable with dynamic changes.
- Desired: Able to speak English with minimum passive communication.
Benefits: Basic salary, BPJS.
Job type: Contract for 6 months.
Please submit your CV in English.
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