Overview
API Integration - Regional Seller Experience (Contract)
Responsibilities- Collect and analyze integration issues reported by retailers to identify common challenges and trends.
- Build and maintain a consolidated, easily accessible knowledge base documenting FAQs, troubleshooting guides, and best practices.
- Collaborate with product managers, local project managers, and technical teams to align on product solutions and resolve integration problems.
- Implement solutions and troubleshoot issues effectively to ensure smooth API adoption by retailers.
- Support the scaling process as the number of integrated retailers grows into the hundreds.
- Facilitate communication channels (e.g., group chats) for real-time problem-solving and support.
- Bachelor’s degree or higher from a reputable university in a relevant field such as Computer Science, Information Technology, Data Science, or related disciplines.
- Strong analytical thinking and data handling skills to effectively identify and solve API integration issues.
- Ability to research technical problems and stay updated on industry best practices.
- Excellent attention to detail to ensure quality in documentation and solutions.
- Proven ability to coordinate and communicate clearly with cross-functional teams and external partners.
- Proactive and self-driven attitude with the ability to work independently and manage multiple tasks.
- Seniority level: Entry level
- Employment type: Contract
- Job function: Project Management, Strategy/Planning, and Product Management
- Industries: Internet Marketplace Platforms and Technology, Information and Internet