Job specification:
- Bachelor's Degree (S1) from any major with a minimum GPA of 3.00.
- Minimum 1 year of experience in a Call Center role.
- Experience in the expedition / logistics industry is a plus.
- Understanding of Microsoft Excel fundamentals (VLOOKUP, HLOOKUP, SUMIF, Pivot Tables, etc.).
- Familiar with CRM systems (e.g., Salesforce, Zendesk) and IVR systems.
Excellent communication skills.
Disciplined and responsible.
- Willing to be placed in Gading Serpong, Tangerang. (WFO System)
Job description:
- Prepare and generate daily call center reports based on key performance metrics (e.g., call volume, handling time, resolution rate).
- Perform other administrative tasks as needed to support the smooth operation of the call center and logistics process.
- Provide accurate and real-time information to customers regarding shipment status, service rates, delivery timelines, and company policies.
- Mitigating the risk of potential penalties (fines) and claims.
- investigate and resolve customer complaints effectively, addressing issues such as delivery delays, missing packages, or damaged goods.
- Managing the pickup order process efficiently according to the varying Standard Operating Procedures (SOPs) of each client platform.