Key Responsibilities:

Manage end-to-end e-commerce operations, including Warehouse, Procurement, Business Operations Analytics, Logistics, and Customer Service
Monitor and evaluate vendor performance based on agreed KPIs for warehouse partners and last-mile logistics
Analyze operational data and plan for continuous improvement initiatives
Build and maintain strong relationships with teams, partners, and stakeholders
Review customer inquiries and handle operational complaints effectively
Lead, motivate, and support team members to perform according to company values
Oversee operational budgets and related financial activities
Supervise and inspire a team of operations associates to meet daily goals and maintain high productivity
Ensure all inbound and outbound shipments are processed efficiently and on time
Identify opportunities to streamline warehouse operations, reduce waste, and apply best practices
Manage inventory, organize warehouse space, and ensure compliance with safety procedures
Address operational issues promptly and implement effective solutions
Train new team members and support the continuous development of your team

Requirements:

Honest, with strong integrity and a positive attitude
Proficient in Microsoft Excel
Available to work Monday to Saturday
Self-driven, proactive, and able to complete tasks independently
A strong team player with a results-oriented mindset and excellent problem-solving skills
Minimum 4 years of experience in a related field
Detail-oriented with strong analytical and business acumen
Eager to learn and open to flexible working hours
Experienced in people management with proven leadership skills