What you will do:
- Handle guest inquiries, special requests, or complaints with professionalism, discretion, and a solution-oriented mindset.
- Manage daily floor operations, including table assignments, service sequence, and pacing of courses to ensure smooth service
- Coordinate with the kitchen and bar to time the delivery of food and beverages appropriately.
- Monitor service speed and staff responsiveness to prevent service delays or bottlenecks.
- Supervise and guide servers, runners, and bar staff during service to ensure attentiveness, grooming standards, and knowledge of menus
- Ensure the restaurant/bar/banquet area is properly set up before service, maintaining cleanliness, orderliness, and standards.
- Monitor inventory level for service tools (e.g., menus, POS device, linens, condiments) and coordinate with relevant departments to stock
- Support the enforcement of hygiene and safety protocols as per regulatory standards
- Liaise closely with chefs and bartenders to stay informed about menu items, ingredients, preparation times, and potential out-of-stock items.
- Maintain clear communication through shift reports, noting guest feedback, and operational issues
- Ensure smooth handovers between shifts to maintain service continuity
You will fit in this job if you:
- Diploma or bachelor's degree in hospitality management, hotel & restaurant management, or related field (preferred)
- Proven experience as a captain, supervisor, or similar leadership role in a fine dining restaurant or high-end banquet operation.
- Strong understanding of restaurant, bar, and banquet service standards and protocols.
- Skilled in table assignment planning, service sequencing, and floor management
- Familiarity with hygiene, safety, and sanitation regulations in F&B operations.
- Ability to lead, motivate, and coach a diverse service team to deliver level service
- Strong ability to manage multiple service areas simultaneously.
- Conflict resolution skills for handling guest complaints and team challenges calmly
- Excellent verbal communication in Bahasa Indonesia and English; additional languages are an advantage.
- Strong problem-solving abilities and adaptability in fast-paced, high-pressure situations.