Qualifications
- Bachelor's degree in business administration, management or a related field.
- 2+ years of experience in business process analysis and project management.
- Familiarity with process mapping and modelling techniques.
- Strong analytical skills with the ability to collect, study and interpret complex data.
- Ability to manage and perform multiple complex tasks as part of the daily work assignment.
- Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio.
- Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.
Job Description :
- Analysing current business processes, workflows and procedures to identify areas for improvement.
- Developing and implementing optimised processes and procedures to enhance efficiency, productivity and customer satisfaction.
- Collaborating with stakeholders to design and execute process improvement initiatives aligned with organisational goals.
- Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement.
- Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement.
- Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations.
- Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
- Provide training and support to team members on new processes and best practices.
- Drive for the customer experience organization metrics to be achieved through process efficiency initiatives