IT Support Staff position is formed to take care of day-to-day IT activities and operational tasks, supporting users across all departments and locations. IT Support Staff will conduct & maintain:
- Infrastructure availability & operability (internet, intranet, devices)
- Security measures (firewall, antivirus, server hardening) for the protection of company networks and data
- Application availability & operability (ERP, HRIS, CRM, portals, AD, email server, etc.)
- Provide technical assistance to users as required
Technical skills:
- Knowledge on Backup or Archival software, Configuration Management software, Database user interface and Query software, Desktop Communications software, operating System software (Windows / MacOS)
- Good understanding in Internet directory services software, Network monitoring / analyzer software, network security or virtual private network (VPN) management software, Transaction security and virus protection software
- Good understanding in server storage technology including virtualization technology
- Good understanding in security tools such as anti-virus, anti-malware, and firewall
Analytical skills; determining the best course of actions under limited resources Bahasa Indonesia communication, both verbal and writing (English is a plus)
Specification
- Minimum Bachelor Degree or Sekolah Tinggi Tehnik Komputer
- Fresh graduate is welcomed, experiences min. 2 years are more preferred
- Prefer having prior experience in similar job role & activities:
Handling IT infrastructure / network
Handling IT security
Handling enterprise applications