Showing 9 Technical Support Leaders jobs in Surabaya
Customer Support SpecialistPosted today
Job DescriptionABOUT FILTRONA
Filtrona is the only global, independent market leader in the design, testing and manufacturing of specialist filter solutions and related scientific services. With a head office in Singapore, Filtrona has 9 manufacturing facilities across Europe, America, and Asia, together with 2 innovation centres, an accredited laboratory and a Centre of Excellence focused on sustainability. The company has 2,000 employees serving customers across 120 countries.
Our purpose is to support partners to transform and benefit from business growth; we succeed when they succeed. Our mission is to be a responsible, customer‑focused innovation leader creating excellence in sustainable solutions for today and tomorrow.
For more information, please visit
ROLE AND RESPONSIBILITIES
Act as the main point of contact for any customer requests and order acknowledgements, requests to the Order Management (OM) team.
- Customer Enquiries and Request Management: Manage customer requests and route those related to orders to the Order Management (OM) team.
- Customer Relationship Management: Represent Filtrona in customer meetings related to delivery, OTIF, and quality performance KPIs. Build strong relationships with customers through a deep understanding of our brand and their needs, including face‑to‑face meetings.
- Issue Resolution: Communicate customer issues (including quality concerns) and potential solutions to both the customer and internal teams, in collaboration with the Order Management team.
- Customer Reporting: Track and present KPIs with data support from the OM team.
- Continuous Improvement & Customer Satisfaction: Lead continuous improvement and customer satisfaction initiatives (mini‑VOC). Review, develop, and implement strategies to enhance the customer experience. Monitor and analyze trends in customer feedback and behavior to identify areas for improvement. Conduct regular reviews of customer interactions to ensure quality and consistency.
- Customer Onboarding: Oversee the onboarding of new customers, including KYC and profile setup in FS.
- Sales Activities / Representation: Follow up on customer orders to meet forecasts, manage order phasing with customers, and monitor purchase trends to identify churn risks and promote upselling/cross‑selling. Support demand planning and sales in forecast planning and LV.
- Accounts Receivable & Credit Limit Management: Manage accounts receivable and credit limits, including communication of letter of credit information provided by the Order Management team.
- Shipping Notification to customers
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Bachelor's degree in Marketing, Business Administration, or equivalent is preferred.
- Minimum 5 years of relevant work experience in a sales and/or customer service role within the manufacturing industry.
- Language proficiency: English and Bahasa.
PREFERRED SKILLS
- Communication Skills (verbal and written): Communicate clearly, concisely, and effectively to understand and address customer needs, interact with other departments, and document processes.
- Problem‑Solving Skills: Quickly identify issues and provide effective solutions to customer problems.
- Patience and Positive Attitude: Remain calm and composed, especially when dealing with difficult or irate customers. Maintain a friendly and optimistic demeanor to create a pleasant customer experience.
- Product Knowledge: Understand the products or services offered to provide accurate information and support, and/or liaise with internal functions.
- Proactive Approach: Proactively liaise with customers to inquire about new orders and discuss forecasts.
- Conflict Resolution: Effectively resolve conflicts and de‑escalate tense situations to maintain customer satisfaction.
- Adaptability: Demonstrate flexibility in handling a variety of customer interactions and adjusting to different situations.
- Sales Negotiation and Influencing: Ability to negotiate and influence sales outcomes effectively.
- Relationship Building (Internal and External): Identify, build, and maintain strong relationships with both customers and internal stakeholders.
- Strategic Thinking: Identify new opportunities and adopt strategic marketing approaches to propose our portfolio to customers.
- Account Planning and Management: Set, communicate, and track actions, targets, and account performance.
- Time Management: Efficiently manage time to handle multiple customer inquiries without compromising service quality.
- Teamwork: Work well with others, support team goals, and contribute to a positive work environment.
Posted today
Job DescriptionHydroNeo is a fast‑growing international startup revolutionizing the global aquaculture industry with smart farming technology. As the market leader in Thailand, we are on a mission to transform our Smart Farm Management System into the HydroNeo Aquaculture Super App. With strong backing from Thai and international investors, BOI support, and a growing international team of 30+ members, we are building the future of sustainable aquaculture.
Position Overview
We are looking for a Customer Support & Operations Specialist to become a core part of HydroNeo’s expansion into Indonesia. This role starts with an intensive training period at our Bangkok headquarters, after which you will be our first team member based in Surabaya — supporting Indonesian customers and managing day‑to‑day operations locally.
This position is ideal for someone entrepreneurial and hands‑on — someone who loves to help customers succeed but is also ready to take care of all the small but essential things that make a young operation run smoothly. You’ll provide first‑level support to customers via phone and chat, handle order preparation and packaging, and coordinate between customers and our technical team in Thailand for more complex issues.
If you’re an organized problem‑solver with a balance of customer service, operational, and technical skills — and you’re excited about building something from the ground up — we’d love to hear from you.
Tasks
- Be the first point of contact for HydroNeo’s Indonesian customers through phone, video calls, chat, and our internal ticketing system.
- Provide friendly, professional support and help customers with common setup, configuration, and usage questions.
- Organize and manage local operations activities, including picking, packing, and shipping products to customers.
- Coordinate with our second‑ and third‑level support teams in Thailand for complex or technical issues.
- Track and follow up on open cases to ensure quick resolution and customer satisfaction.
- Use HydroNeo’s internal backend system to log tickets, document findings, and monitor product status.
- Support day‑to‑day operational tasks — from managing small logistics matters to helping anything else that is needed to be done for us to be successful.
- Gather feedback from customers and share insights to help improve our processes and products.
- Represent HydroNeo professionally and help build our brand presence in Indonesia.
Requirements
- Entrepreneurial, reliable, and hands‑on personality with strong sense of responsibility.
- Previous experience in customer support, operations, or technical service preferred.
- Technical understanding of hardware or IoT products, and ability to follow basic technical documentation.
- Organized and detail‑oriented with good multitasking skills.
- Comfortable using ticket systems or CRM tools, and structured workflows.
- Excellent communication skills and ability to explain technical topics in a clear, customer‑friendly way.
- Willingness to train for 1‑3 months in Bangkok, Thailand before relocating to Surabaya.
- Fluent in Bahasa Indonesia and English; Thai or a third relevant language is a plus.
- Excited to be part of a small but growing international startup and to help build HydroNeo’s Indonesian operations from the ground up.
Benefits
Why Join Us?
You’ll be at the forefront of HydroNeo’s expansion into Indonesia — the first local team member with the opportunity to grow into a key role as we scale. This position offers hands‑on experience across customer support, logistics, and operations in a fast‑paced, international environment.
We offer:
- Competitive salary and benefits.
- Opportunity to grow with the company and take on more responsibility as our Indonesia team expands.
- Employee Stock Options (ESOP) – participate in HydroNeo’s long‑term success.
- Flexible and dynamic work environment focused on results.
- Training and mentoring from experienced team members in Thailand.
- Meaningful work in a company creating real impact for sustainable aquaculture.
Posted today
Job DescriptionHydroNeo
is a fast‑growing international startup revolutionizing the global aquaculture industry with smart farming technology. As the market leader in Thailand, we are on a mission to transform our Smart Farm Management System into the HydroNeo Aquaculture Super App. With strong backing from Thai and international investors, BOI support, and a growing international team of 30+ members, we are building the future of sustainable aquaculture.
Position Overview
We are looking for a Customer Support & Operations Specialist to become a core part of HydroNeo’s expansion into Indonesia. This role starts with an intensive training period at our Bangkok headquarters, after which you will be our first team member based in Surabaya — supporting Indonesian customers and managing day‑to‑day operations locally.
This position is ideal for someone entrepreneurial and hands‑on — someone who loves to help customers succeed but is also ready to take care of all the small but essential things that make a young operation run smoothly. You’ll provide first‑level support to customers via phone and chat, handle order preparation and packaging, and coordinate between customers and our technical team in Thailand for more complex issues.
If you’re an organized problem‑solver with a balance of customer service, operational, and technical skills — and you’re excited about building something from the ground up — we’d love to hear from you.
Tasks
- Be the first point of contact for HydroNeo’s Indonesian customers through phone, video calls, chat, and our internal ticketing system.
- Provide friendly, professional support and help customers with common setup, configuration, and usage questions.
- Organize and manage local operations activities, including picking, packing, and shipping products to customers.
- Coordinate with our second‑ and third‑level support teams in Thailand for complex or technical issues.
- Track and follow up on open cases to ensure quick resolution and customer satisfaction.
- Use HydroNeo’s internal backend system to log tickets, document findings, and monitor product status.
- Support day‑to‑day operational tasks — from managing small logistics matters to helping anything else that is needed to be done for us to be successful.
- Gather feedback from customers and share insights to help improve our processes and products.
- Represent HydroNeo professionally and help build our brand presence in Indonesia.
Requirements
- Entrepreneurial, reliable, and hands‑on personality with strong sense of responsibility.
- Previous experience in customer support, operations, or technical service preferred.
- Technical understanding of hardware or IoT products, and ability to follow basic technical documentation.
- Organized and detail‑oriented with good multitasking skills.
- Comfortable using ticket systems or CRM tools, and structured workflows.
- Excellent communication skills and ability to explain technical topics in a clear, customer‑friendly way.
- Willingness to train for 1‑3 months in Bangkok, Thailand before relocating to Surabaya.
- Fluent in Bahasa Indonesia and English; Thai or a third relevant language is a plus.
- Excited to be part of a small but growing international startup and to help build HydroNeo’s Indonesian operations from the ground up.
Benefits
Why Join Us?
You’ll be at the forefront of HydroNeo’s expansion into Indonesia — the first local team member with the opportunity to grow into a key role as we scale. This position offers hands‑on experience across customer support, logistics, and operations in a fast‑paced, international environment.
We offer:
- Competitive salary and benefits.
- Opportunity to grow with the company and take on more responsibility as our Indonesia team expands.
- Employee Stock Options (ESOP) – participate in HydroNeo’s long‑term success.
- Flexible and dynamic work environment focused on results.
- Training and mentoring from experienced team members in Thailand.
- Meaningful work in a company creating real impact for sustainable aquaculture.
Posted today
Job Description- Clear career path menuju Product Specialist atau Product Manager
Bonus Points Jika Anda:
Is this job a match or a miss? Technical SupportPosted today
Job DescriptionJob Responsibilities:
- Resolve technical problem and answer queries by chat, telephone and web system
- Diagnose, identify, isolate and analyze problems utilizing technical knowledge, historical incident records and knowledge base
- Record, maintain and update customer support incidents
- Doing preventive maintenance
- Document all technical inquiries including Preventive Maintenance report
Job Requirements:
- At least 1 year experience in Technical support for IT Infrastructure
- Strong technical troubleshooting skills and problem solving
- Basic Server and Networking knowledge
- Participate in on‑call rotation basis in order to provide 24/7 support for the customers if needed
- Ability and desire to quickly learn products and technologies
- Must have excellent communication skills and passion for providing professional class service
- Able to work in team
- Proficiency in English both written and spoken
- Willing to work on After Office Hour and Weekend
Posted today
Job DescriptionEIKON Technology, adalah Google Cloud Partner terbesar di Indonesia dan kami mencari candidat yang berpotensi untuk menjadi IT Technical Support. Please apply only if you are qualified as follows:
- Managing internal local network and servers
The ideal candidates would be:
- Candidate must possess at least a Bachelor's Degree in Engineering / Computer Science.
- Required skill(s): Network, Windows server/Linux, training presentation, DNS Server, good communication skill, English is a plus, Email Servers, Active Directory.
- At least 2 year of working experience in the related field is required for this position; helpdesk service, customer support, or technical support
- Preferably Staff (non-management & non-supervisor)s specializing in Technical & Helpdesk Support or equivalent.
- Willing to travel (visit customers out of town)
What you can expect:
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Posted today
Job Description Is this job a match or a miss? Customer SupportPosted today
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