Responsibilities:
- Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance
- Educate our owners so they have optimal confidence in the operation of their vehicle
- Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
- Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
- Accurately record issues and data into CRM/ Vehicle Support Systems
Requirements:
- Minimum 1 years Technical Support/ call center experience in automotive industry is preferable
- Flexible, proactive, attention to details, eager to contribute with strong common sense
- Organize, sense of priority, adapt to work in a high pressure and fast pacing environment
- Establish and maintain positive, respect, cooperative working relationships
- Willingness to learn new and innovative automotive technologies
- Understanding of basic automotive techniques would be an added advantage
- Familiar with Customer Management Systems-Outlook, and MS Office Suite