Qualifications
- Minimum Bachelor's Degree in Human Resources Management, Psychology, Business Administration, or related field.
- Proven experience (min. 5 years) in HR management and operational management, preferably in outsourcing/agency/field force industry.
- Strong knowledge of Indonesian labor law, industrial relations, and HR best practices.
- Experience in handling large-scale manpower (500+ employees), including payroll, recruitment, placement, and retention.
- Strong leadership, people management, and problem-solving skills.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to manage multiple projects simultaneously under tight deadlines.
- Proficiency in HRIS, MS Office, and operational reporting tools.
- High integrity, result-oriented, and able to work under pressure.
Responsibilities
Human Resources Management
- Lead and manage end-to-end HR functions including recruitment, onboarding, performance management, employee relations, and training.
- Ensure compliance with labor regulations, company policies, and client requirements.
- Develop and implement employee engagement and retention programs to reduce turnover.
- Handle dispute resolution and industrial relations cases in collaboration with legal team.
Operational Management
- Oversee daily operational activities related to manpower outsourcing, ensuring service delivery meets client SLAs and KPIs.
- Coordinate manpower deployment, scheduling, and workforce productivity monitoring.
- Maintain effective communication with clients to ensure satisfaction and resolve operational issues.
- Prepare operational and HR reports (headcount, attendance, turnover, performance) for management and clients.
Strategic & Leadership
- Collaborate with top management in developing HR & operational strategies aligned with business goals.
- Drive process improvements to increase efficiency and effectiveness in HR & operations.
- Lead, coach, and develop HR & operational team members to achieve optimal performance.
- Act as a role model in upholding company culture, integrity, and professionalism.