- Deliver classroom and on-the-job training to store staff strictly following approved curricula/SOPs
- Coach on the floor (demo - practice - feedback) until store staff meet standard work and safety/food-safety requirements
- Assess and certify store staff competency; record results and assign refreshers as needed
- Plan and coordinate training schedules with Operational Managers; ensure venues, tools, and materials are ready
Complete attendance, scores, and CAPA documentation within 24 hours; escalate recurring gaps to content owners
Minimum Qualifications: At least 3 years of experience as a Trainer in an F&B Company
- Strong analytical skills and confidence
- Excellent communication & training skills
- Possession of a training certificate is a plus
- Willing to travel out of town if required
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