Role: Payroll Manager
Location: Jakarta, Indonesia
About Darwinbox:
Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries. Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday).
The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more. Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.
Why Darwinbox?
The rate at which our product and market presence are growing is unprecedented. We're a Rocketship. We're not planning on slowing down anytime soon. And that's why we need you You'll experience a culture of:
Disproportionate Rewards
Accelerated Growth
Wellbeing First
Nurtured Learning
Life-long Relationships
Job Description:
We are looking for a
Customer Success Manager - Payroll
role which have pivotal role to understanding the customer's problem statement while demonstrating and advocating the best payroll solution on our product, at Darwinbox. This person will be responsible for ensuring the successful implementation and operational of the of Payroll solution.
Responsibilities:
• Lead the accurate and timely processing of payroll implementation projects, ensuring seamless delivery for clients and efficient coordination within the payroll team.
• Serve as the primary point of contact for clients, expertly managing expectations and providing comprehensive updates on project progress.
• Ensure precision in payroll processes and results, with strict adherence to agreed schedules for payroll payments.
• Oversee the collection and analysis of payroll requirements, translating these into detailed system specifications for successful implementations.
• Demonstrate advanced expertise in the implementation and support of Indonesia payroll systems, with an added advantage of global payroll experience.
• Exhibit extensive domain knowledge of global payroll, HR, and benefits systems.
• Maintain an in-depth understanding of statutory policies applicable in the Indonesia, ensuring compliance in all payroll operations.
• Efficiently manage complex and high-volume payroll operations, optimizing workflows and enhancing overall efficiency.
• Execute and adjust strategic plans with a high degree of independence, ensuring alignment with organizational goals.
• Proactively initiate and implement innovative process improvements, driving operational excellence.
• Communicate clearly and effectively through verbal, written, and non-verbal methods across all levels of the organization.
• Provide leadership in configuring and testing integrations between Darwinbox and other third-party solutions, ensuring seamless system interoperability.
Requirements:
• Min. 8 years' experience in Indonesia payroll experience and/or payroll systems implementation.
• Has experience leading Payroll Consultant with min. 3K to 7K head accounts, work with BPO environment.
• Proven ability to work and effectively communicate with C-level executives and line of business representatives.
• Proven ability to understand client pain points and propose solutions.
• Excellent communication and interpersonal skills.
• Strong analytical skills for problem-solving and proposing resolutions.
• Effective time management skills