About the role
PT Higo Fitur Indonesia is seeking an experienced IT Support professional to join our dynamic team in our West Jakarta office. In this full-time role, you will be responsible for providing technical assistance and resolving IT-related issues for our employees, ensuring the smooth operation of our technology infrastructure.
What you'll be doing
- Provide technical assistance and support to employees regarding hardware, software, networking, and internal systems.
- Install, configure, maintain, and repair computers, printers, and other IT-related equipment.
- Respond to support tickets and IT-related inquiries both in person and remotely.
- Assist in maintaining and monitoring local area networks (LAN), internet connectivity, and IT security systems.
- Perform regular data backups and ensure the security and integrity of company data.
- Document IT activities, incidents, and resolutions for future reference.
- Coordinate with external vendors or service providers when necessary.
- Support IT procurement processes and maintain an up-to-date inventory of IT assets.
What we're looking for
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related fields.
- At least 1–2 years of experience in a similar IT support role is preferred.
- Proficient in Linux, Windows and macOS operating systems.
- Good knowledge of computer hardware, printers, network systems (LAN/WAN), Wi-Fi, DNS, and basic router/modem configuration.
- Able to troubleshoot common office applications (Microsoft Office, Google Workspace, etc.).
- Basic understanding of cybersecurity principles is an advantage.
- Able to work independently or as part of a team, with strong communication and problem-solving skills.
- Willing to work on-site and provide support across different company locations if required.
- High integrity and commitment to maintaining confidentiality and data security.
What we offer
At PT Higo Fitur Indonesia, we are committed to supporting our employees' growth and development. We offer a competitive salary, comprehensive health benefits, and opportunities for professional advancement. Our team-oriented culture encourages collaboration, innovation, and work-life balance.
About us
PT Higo Fitur Indonesia is a leading provider of integrated information and communication technology solutions. We have a strong track record of delivering cutting-edge services to a diverse client base across various industries. Our mission is to empower our clients with innovative technological solutions that drive their success.
If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.