Trainer Operation, Learning Content Specialist - Monee Credit
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Responsibilities- Design, develop, and manage training materials (e-learning, videos, infographics, deck briefings, etc.).
- Create scripts for training content, video tutorials, knowledge materials, and agent communication.
- Develop simplified and practical learning materials (e.g., decks, guides, cheat sheets, videos) based on agent feedback and performance gaps.
- Deliver and facilitate training sessions, both online and offline.
- Maintain and optimize the Knowledge Management System (KMS) for accessibility and efficiency.
- Evaluate learning effectiveness and improve content based on feedback.
- Ensure that training content is accurate, up-to-date, and aligned with business and compliance requirements.
- Conduct content quality reviews and suggest enhancements for better learning impact.
- Monitor and report on the impact of content changes on performance metrics.
- Collaborate with stakeholders to align learning and knowledge management with business needs.
- Minimum Bachelor's degree.
- Good analytical skills, can think critically, and can work independently or in a team.
- 1-2 years of experience in instructional design, content development, or knowledge management.
- Strong skills in scriptwriting and visual communication for training materials.
- Proficiency in KMS and e-learning tools (e.g., Articulate, Google Sites, Canva).
- Strong analytical, problem-solving, and project management skills.
- Familiarity with content review and analytics tools (e.g., Google Analytics, web management dashboards).
- Excellent communication, training facilitation, and stakeholder collaboration abilities.
Entry level
Employment TypeFull-time
Job FunctionHuman Resources
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