Ocean Sky Line is a freight forwarding company focused as Consolidator. Is looking for a
Customer Service Export
to join our team.
You'll be the key connector between customers, overseas agents, and carriers to ensure smooth handling of export shipments, especially for
LCL Export services
.
Job Description :
- Handle communication with customers regarding export bookings and shipment status.
- Coordinate with overseas agents and internal operations for shipment handling.
- Request and compare freight rates with shipping lines for each inquiry received from customers or our sales team.
- Understand and perform operational procedures for
LCL export
shipments. - Maintain accurate and timely documentation and communication throughout the shipment process.
Minimum Requirement :
- Minimum
3 years of experience
in export operations or customer service within a freight forwarding company. - Strong understanding of
export procedures and documentation
. - Good communication skills in
English
(verbal & written). - Proactive, detail-oriented, and capable of working under deadlines.