Job Description
- Supervise daily operations of assigned coffee shop outlets to ensure consistent implementation of SOPs, service standards, and product quality.
- Conduct routine outlet visits to evaluate cleanliness, team performance, customer experience, and operational readiness.
- Train and onboard new baristas and crew members according to company standards and operational procedures.
- Assist the Operations Manager in new store openings, including staffing plans, pre-opening training, operational setup, and documentation.
- Support the implementation of improvement projects such as layout standardization, operational system upgrades, and process optimization.
- Monitor stock levels of raw materials and operational supplies across outlets, coordinating with related teams to ensure daily readiness.
- Develop and maintain strong relationships with new and existing customers to support revenue growth and enhance customer loyalty.
Qualification
- Minimum 2 years of experience as a Store Leader or at least 1 year of experience as an Operations Supervisor in a coffeeshop or restaurant.
- Strong understanding of outlet operations, team management, and service quality.
- Excellent coordination and communication skills to manage multiple teams across outlets.
- Strong analytical skills with the ability to interpret sales data and identify areas for improvement.
- Willing to travel for routine outlet visits and new store openings.
Work Schedule: 6 working days per week with 1 day off.