Job Overview:
We are seeking a highly responsible and performance-driven Sales/Store Operation Manager to oversee daily operations across multiple store locations. This role is crucial in achieving sales targets, delivering exceptional customer service, and managing a high-performing retail team. The ideal candidate should possess strong leadership skills, strategic thinking, and a passion for fashion retail.
Key Responsibilities:
Sales & Customer Service:
- Responsible for achieving sales targets across all store locations.
- Ensure the highest level of customer satisfaction and maintain service standards according to company SOP.
- Provide input and strategic recommendations to improve store performance.
Store Operations:
- Oversee daily operations of all stores to ensure efficiency and compliance with company standards.
- Ensure visual merchandising is in line with brand guidelines.
- Collaborate with other departments to support target achievement.
- Conduct regular evaluations and ensure all store SOPs are followed.
Team Leadership & Development:
- Manage and develop the entire store team through training, motivation, and performance evaluation.
- Provide leadership and guidance to ensure optimal team performance.
- Support ongoing staff development by providing in-house training when needed.
Administrative & Reporting:
- Report on store performance and operations to management.
- Coordinate with upper management on operational planning and improvements.
- Ensure the team maintains discipline, honesty, and professionalism.
Requirements:
- Maximum age of 35 years old.
- Minimum 3 years of experience as a Sales Operation Manager, preferably in fashion retail.
- Strong business acumen, problem-solving, and negotiation skills.
- Excellent leadership and team management capabilities.
- Skilled in staff training and development.
- Willing to work on holidays and beyond scheduled shifts.
- Well-groomed, disciplined, and trustworthy.
- Based in Jakarta and willing to travel out of town periodically.
- Owns a personal vehicle.
- Available to start immediately.
- Fluent in English (spoken and written) is a plus.