We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Operations Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
Operations Management:
• Oversee day-to-day operations to ensure efficiency and effectiveness across all business functions.
• Optimize processes and resources to meet business objectives and maintain operational excellence.
• Continuously develop and monitor key performance indicators (KPIs) to evaluate operational success.
After-Sales Support:
• Ensure a high level of customer satisfaction through effective after-sales services.
• Lead and develop the after-sales support team to handle customer success and queries efficiently.
• Implement feedback mechanisms to continuously improve customer service quality.
Technical Installations Management:
• Ensure efficient and timely scheduling of field technician schedules with customers
• Oversee and implement quality control initiatives for all field work
• Manage and feedback on routine fault finding for development improvement
Control Room Management:
• Oversee control room operations to ensure the smooth functioning of business-critical processes.
• Implement systems and protocols to enhance monitoring, compliance, and efficiency.
• Ensure data accuracy and the timely generation of reports for decision-making.
Team Leadership and Development:
• Build, mentor, and lead a high-performing team across sales, operations, and support functions.
• Foster a positive and collaborative work environment.
• Develop and implement training programs to enhance employee skills and performance.
Strategic Planning and Reporting:
• Collaborate with the regional/global leadership team to align country-specific strategies with organizational goals.
• Prepare and present regular reports on operations performance, and customer satisfaction metrics.
• Manage budgets, forecasts, and financial planning for the operations.
Requirements :
- Bachelor's Degree in Business, Operations Management, Engineering, or a related field (minimum requirement).
- At least 5 years in a managerial role in related field.
- Proven track record in leading and managing large teams across multiple functions.
- Strong analytical and reporting skills, with the ability to create and present detailed business reports.
- Hands-on experience in customer-facing roles, with excellent communication and negotiation skills.
- Strong problem-solving attitude, able to make sound decisions under pressure.
- Highly adaptable in a fast-paced, dynamic environment.
- Emotionally intelligent and assertive leader who can build consensus and drive performance.
- Excellent administration, organizational, and planning skills.
- Fluency in English and Mandarin