The ideal candidate is an experienced and hands-on livestream operations professional with a strong understanding of
e-commerce platforms
such as
TikTok, Shopee, and Lazada
. They possess a solid background in
live session management
,
technical setup
, and
real-time operational support
to ensure seamless live commerce execution.
They are
detail-oriented
and
proactive
, capable of managing live studio environments, coordinating equipment readiness, and ensuring that product carts, promotions, and stock settings are accurate before and during live sessions.
With strong
leadership and communication skills
, this candidate can effectively
coach and guide a Livestream Operation team
, support hosts in enhancing audience engagement, and provide valuable feedback and insights to clients and key accounts.
They are
data-driven and analytical
, able to extract livestream performance metrics and translate them into actionable recommendations for continuous improvement in content quality, conversion, and operational efficiency.
Responsibilities
- Execute live operation activities for TikTok and e-commerce marketplace (Shopee and Lazada) such as but not limited to standby during live session and provide technical assistance to ensure live sessions are conducted smoothly
- Add product selection cart and checking and setting promotion and stock
- Responsible for the daily management of live room studio such as but not limited to equipment checking and adjustment before live
- Brief and assist host in monitoring incoming comments to help liven up the live session's atmosphere
- Provide insight to key account on frequently asked questions or issues for improvement
- Lead Livestream Operation team, and coach them to improve Livestreaming Quality.
- Livestream data analytic and provide suggestions to clients
Qualifications
- 3+ years of experience in a similar role
- Familiar with live streaming platforms and technical knowledge of equipment set up
- Multitasking skills to handle multiple live streaming projects
- Strong verbal and written communication skills for interacting with hosts, and teams.
- Mandarin is a plus, English is a Must