As Supervisor Operational Mall, you will play a crucial role in overseeing the day-to-day operations of a busy shopping mall managed by PT MBH Management in Bekasi, West Java. This full-time position is responsible for ensuring the smooth running of the mall, from maintenance and security to customer service and tenant relations.
What you'll be doing
- Supervising and coordinating the work of teams responsible for maintenance, cleaning, security, and other operational functions
- Monitoring and reporting on the performance of the mall, identifying areas for improvement
- Liaising with tenants to address any concerns or issues they may have
- Ensuring compliance with all relevant health, safety, and environmental regulations
- Assisting in the planning and execution of marketing and promotional activities
- Providing exceptional customer service to shoppers and visitors
- Collaborating with the management team to implement strategic initiatives
What we're looking for
- Significant experience (5+ years) in a similar operational role within the retail or property management industry. Preferably from mall or apartment industry.
- Strong background in Electrical and Building Maintenance Engineering
- Strong leadership and people management skills, with the ability to motivate and develop a team
- Excellent communication and stakeholder management skills, with the ability to build positive relationships
- Proven problem-solving and decision-making abilities, with a customer-centric approach
- Familiarity with relevant health, safety, and environmental regulations
- Proficiency in using standard office software (e.g., Microsoft Office suite)