Founded in 2013,
PT Kopi Kina Indonesia
is a leading holding company in the coffee industry, recognized for its excellence in roasted coffee production and premium café experiences. Built on a foundation of quality and craftsmanship, the company serves distinguished corporate clients and operates a growing network of cafés and restaurants that bring people together through exceptional coffee and warm hospitality. With its roastery at the core of operations, we continues to redefine the coffee experience by combining tradition, innovation, and passion in every cup.
Key Responsibilities:
- Ensure service excellence at every stage of the customer journey, from the parking area to the moment customers leave the store.
- Monitor, identify, and resolve operational issues in the store promptly and accurately.
- Communicate and implement new regulations across all divisions to ensure consistent application of operational standards.
- Coordinate and monitor the performance of third-party partners (such as Chope, Grab/GoFood, valet services, surrounding community, and government officials) to maintain smooth collaboration and store operations.
- Evaluate and control the cost of goods sold (COGS) in the Bar and Kitchen areas to ensure operational efficiency.
- Conduct hospitality training and role-play sessions for all teams (floor, kitchen, bar, security, and valet) to improve service skills.
- Perform random product quality evaluations by ordering food or beverages to ensure consistency in quality.
- Supervise operations during peak periods (e.g., Friday or Saturday nights) to ensure operational standards are met during busy hours.
- Prepare and distribute comprehensive sales reports, including trend analysis, target achievement, and review of Standard Operating Procedures (SOPs) to support continuous improvement.
- Collect and assess performance reports (KPIs) to measure operational effectiveness and determine improvement targets.
- Conduct regular evaluations of SOPs to ensure procedures are aligned with industry standards and company policies.
- Ensure operational compliance with health, safety, and environmental regulations to create a safe and productive work environment.
- Collaborate with other departments to develop promotional strategies and product innovations that enhance the brand image and store growth.
- Gather and analyze customer feedback as well as conduct competitor benchmarking to identify opportunities for service improvement and product innovation.
Qualifications:
- Have
relevant educational background
in
Hospitality, Hotel Management, or Food & Beverage-related fields
. - At least
2 years of proven experience as a Store Manager in the F&B, café, bistro, or restaurant industry. - Strong leadership and team-building skills, with the ability to motivate and manage a diverse team.
- Excellent problem-solving and decision-making
capabilities in day-to-day operations. - Strong communication skills with a clear customer-centric mindset.
- Proficient in analyzing sales data, monitoring key performance indicators (KPIs), and managing budgets and cost controls.
- Solid understanding of operational best practices, including compliance with health, safety, and environmental regulations.
- Hands-on experience in staff training, coaching, and performance evaluation.
- Well-organized, detail-oriented, and capable of working effectively under pressure, especially during peak business hours.
*Only shortlisted candidates will be contacted
Why Kopikina Indonesia?
At Kopikina, every project tells a story from the foundation to the finishing touches. You'll work with a collaborative and passionate team that values innovation, precision, and creativity in shaping the spaces where our coffee culture comes to life.