Responsibilities:

Oversee the daily operations and maintenance of retail and estate areas across both Semarang and Magelang projects.
Ensure the smooth functioning of all building systems including electrical, mechanical, plumbing, and HVAC.
Coordinate routine inspections, preventive maintenance, and prompt resolution of all facility issues.
Supervise and ensure performance of third-party vendors (security, housekeeping, landscape, MEP contractors).
Provide tenants and occupants with timely updates regarding outages, service disruptions, scheduled maintenance, and other operational notices.
Implement and monitor safety protocols, emergency response plans, and evacuation procedures.
Lead and train on-site response teams in assessing building conditions, shutting off utilities during emergencies, and reporting statuses to assembly point leaders.
Coordinate between engineering and hospitality functions to deliver a seamless and professional service experience to occupants and tenants.
Manage budget and cost control related to operations, maintenance, and vendor services.
Handle tenant concerns, complaints, and feedback professionally and ensure high satisfaction levels.
Conduct regular site visits and prepare operational reports for senior management.

Requirements:

Bachelor's degree (S1) from a reputable university in Mechanical Engineering, Electrical Engineering, Civil Engineering, or a related field.
Minimum 5 years of experience in property management, preferably in high-rise residential, retail, estate, or mixed-use developments.
Strong foundation in engineering practices combined with experience in hospitality or customer-facing environments.
Excellent problem-solving skills with a hands-on, proactive approach to building operations.
Outstanding communication skills in both Bahasa Indonesia and English (verbal and written).
Strong leadership and managerial abilities to oversee multi-disciplinary teams across two project locations.
Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
Willingness and ability to travel regularly between Semarang and Magelang sites.