Job Description
- Clear career path menuju Product Specialist atau Product Manager
Job Responsibilities:
- Resolve technical problems and answer queries by chat, telephone, and web system
- Diagnose, identify, isolate and analyze problems utilizing technical knowledge, historical incident records, and knowledge base
- Record, maintain and update customer support incidents
- Perform preventive maintenance
- Document all technical inquiries including Preventive Maintenance report
Job Requirements:
- At least 1 year experience in Technical support for IT Infrastructure
- Strong technical troubleshooting skills and problem solving
- Basic Server and Networking knowledge
- Participate in on‑call rotation to provide 24/7 support for customers if needed
- Ability and desire to quickly learn products and technologies
- Must have excellent communication skills and passion for providing professional service
- Able to work in a team
- Proficiency in English both written and spoken
- Willing to work on after office hour and weekend
EIKON Technology, adalah Google Cloud Partner terbesar di Indonesia dan kami mencari kandidat yang berpotensi untuk menjadi IT Technical Support. Please apply only if you are qualified as follows:
The primary work activities include:
- Managing internal local network and servers
The ideal candidates would be:
- Candidate must possess at least a Bachelor's Degree in Engineering / Computer Science.
- Required skill(s): Network, Windows server/Linux, training presentation, DNS Server, good communication skill, English is a plus, Email Servers, Active Directory.
- At least 2 years of working experience in the related field is required for this position; helpdesk service, customer support, or technical support
- Preferably Staff (non-management & non-supervisor) specializing in Technical & Helpdesk Support or equivalent.
- Willing to travel (visit customers out of town)
Job Description
Customer Support SpecialistABOUT FILTRONA
Filtrona is the only global, independent market leader in the design, testing and manufacturing of specialist filter solutions and related scientific services. With a head office in Singapore, Filtrona has 9 manufacturing facilities across Europe, America, and Asia, together with 2 innovation centres, an accredited laboratory and a Centre of Excellence focused on sustainability. The company has 2,000 employees serving customers across 120 countries.
Our purpose is to support partners to transform and benefit from business growth; we succeed when they succeed. Our mission is to be a responsible, customer‑focused innovation leader creating excellence in sustainable solutions for today and tomorrow.
For more information, please visit
ROLE AND RESPONSIBILITIES
Act as the main point of contact for any customer requests and order acknowledgements, and route these requests to the Order Management (OM) team.
- Customer Enquiries and Request Management: Manage customer requests and route those related to orders to the Order Management (OM) team.
- Customer Relationship Management: Represent Filtrona in customer meetings related to delivery, OTIF, and quality performance KPIs. Build strong relationships with customers through a deep understanding of our brand and their needs, including face‑to‑face meetings.
- Issue Resolution: Communicate customer issues (including quality concerns) and potential solutions to both the customer and internal teams, in collaboration with the Order Management team.
- Customer Reporting: Track and present KPIs with data support from the OM team.
- Continuous Improvement & Customer Satisfaction: Lead continuous improvement and customer satisfaction initiatives (mini‑VOC). Review, develop, and implement strategies to enhance the customer experience. Monitor and analyze trends in customer feedback and behavior to identify areas for improvement. Conduct regular reviews of customer interactions to ensure quality and consistency.
- Customer Onboarding: Oversee the onboarding of new customers, including KYC and profile setup in FS.
- Sales Activities / Representation: Follow up on customer orders to meet forecasts, manage order phasing with customers, and monitor purchase trends to identify churn risks and promote upselling/cross‑selling. Support demand planning and sales in forecast planning and LV.
- Accounts Receivable & Credit Limit Management: Manage accounts receivable and credit limits, including communication of letter of credit information provided by the Order Management team.
- Shipping Notification to customers
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Bachelor's degree in Marketing, Business Administration, or equivalent is preferred.
- Minimum 5 years of relevant work experience in a sales and/or customer service role within the Manufacturing industry.
- Language proficiency: English and Bahasa.
PREFERRED SKILLS
- Communication Skills (verbal and written): Communicate clearly, concisely, and effectively to understand and address customer needs, interact with other departments, and document processes.
- Problem‑Solving Skills: Quickly identify issues and provide effective solutions to customer problems.
- Patience and Positive Attitude: Remain calm and composed, especially when dealing with difficult or irate customers. Maintain a friendly and optimistic demeanor to create a pleasant customer experience.
- Product Knowledge: Understand the products or services offered to provide accurate information and support, and/or liaise with internal functions.
- Proactive Approach: Proactively liaise with customers to inquire about new orders and discuss forecasts.
- Conflict Resolution: Effectively resolve conflicts and de‑escalate tense situations to maintain customer satisfaction.
- Adaptability: Demonstrate flexibility in handling a variety of customer interactions and adjusting to different situations.
- Sales Negotiation and Influencing: Ability to negotiate and influence sales outcomes effectively.
- Relationship Building (Internal and External): Identify, build, and maintain strong relationships with both customers and internal stakeholders.
- Strategic Thinking: Identify new opportunities and adopt strategic marketing approaches to propose our portfolio to customers.
- Account Planning and Management: Set, communicate, and track actions, targets, and account performance.
- Time Management: Efficiently manage time to handle multiple customer inquiries without compromising service quality.
- Teamwork: Work well with others, support team goals, and contribute to a positive work environment.
Meet Cadmus
At Cadmus, we believe every student should have equal opportunity to achieve academic excellence, that's why we're changing how the world learns Cadmus is a global EdTech company purposefully built for the higher education sector to break down global learning barriers by providing educators and diverse student cohorts with access to high-quality learning and assessment through one powerful platform. Built on rich, student‑centric values, Cadmus empowers students to achieve their highest potential and graduate with the critical skills and knowledge to profoundly impact our workforces, communities, and evolving world.
A Bold Plan for Global Impact
At Cadmus, we're working hard in pursuit of an ambitious, world‑shaping goal: to provide 1 billion students with access to high-quality education by 2050.
That's why we need a high‑performing
Learning Support Specialist
to join our team and support our teacher users.
Support Team
The Cadmus support team is responsible for handling all incoming support requests from teachers and students, onboarding new users, and delivering training to users. The support team uses a range of online platforms such as HubSpot, Retool, Notion and Cadmus itself. We aim to provide exemplary support to our users, in the most professional, caring way possible.
Requirements
As we expand Cadmus from Australia to the rest of the world, your role will help us deliver powerful teaching training and support at scale, and in turn, improve the learning quality for millions of students.You will be responsible for helping us deliver outstanding training and onboarding to our users.
Reporting to the Learning Support Lead, our
Learning Support Specialist
will:
- Ensure that all teachers and students that use our support channel have a positive experience
- Help our users learn how to use our product, guiding them through the setup, integration, management and analysis
- Redesign assessments for users on our platform using our Cadmus template gallery
- Build out our online assignment template gallery until we have a best practice version of each major assessment task
- Show academics how to use our learning analytics to better understand student engagement and learning
- Review setup assignments before they are released to ensure all assessments meet our quality standards
- Support the building of a scalable, global support function
- Streamline our help desk ticket process, championing a culture of customer support best practice
Professional Skills & Experience:
- You have worked in higher education, EdTech, or similar industry
- Experience assisting users with product‑related inquiries and troubleshooting
- Enthusiasm for learning to design and deliver engaging training sessions or workshops
- Aptitude for building positive relationships with individuals in various settings
- Interest in developing and evaluating assessments that support learning objectives
- Detail‑oriented approach to problem‑solving and a desire to provide excellent user support
- Learning allowances; because we don't just have words on a website, we genuinely do what we say and provide educational opportunities to all (including the Cadmus team)
- A diverse and inclusive workplace where there are no barriers to anyone succeeding
- A surrounding team of mission‑driven individuals who genuinely love what we do
Hiring Process
Please apply online with your resume, and instead of a cover letter, we would love you to answer a few questions.
While we review your application, get to know us by visiting (complete our values quiz) and following our social channels (Linkedin, Facebook and Twitter).
Inclusivity at Cadmus
At Cadmus, we hire great people from a wide variety of backgrounds because it makes our company stronger. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and our enthusiasm for education, you will find a home at Cadmus. If you need assistance or accommodations made due to a disability, please
PT INOVASI ADIWARNA RAYA is a leading IoT (Internet of Things) technology company based in Indonesia. The company specializes in the development, implementation, and provision of cutting‑edge smart solutions tailored to meet the evolving needs of various businesses and individuals.
We are seeking a highly organized and solution‑oriented IT Support and Operations Specialist. This role is critical as a communication and operational bridge between our technical teams (Developers) and Field Operations, while also being fully responsible for IT asset management and daily technical support.
KEY RESPONSIBILITIES
- Technical Support and Troubleshooting (Liaison & Support)
- Incident Response & Resolution: Respond to and resolve a variety of IT‑related inquiries and issues from employees and customers in a timely and efficient manner.
- Technical Coordination: Act as the primary liaison between the Developer Team and the Field Operations Team to identify the root cause of device issues in the field, ensuring necessary fixes or updates are implemented.
- User Guidance: Provide technical support and guidance to users on the use of software, hardware, and other company systems.
- Installation & Configuration: Assist with the installation, configuration, and troubleshooting of the company's products and internal systems.
- Asset and Administrative Management
- Asset Inventory: Accurately inventory, document, and maintain the company's hardware assets (laptops, PCs, mobile phones) and software licenses.
- Device Preparation (Staging): Set up, install operating systems, and configure new devices for new hires prior to deployment.
- Administrative Support: Manage the procurement and repair process for company assets and coordinate logistics with technical vendors.
- Documentation and Continuous Improvement
- SOP Documentation: Assist in writing and updating Standard Operating Procedures (SOPs) and technical user guides, particularly those relating to field operations.
- Policy Implementation: Collaborate with the IT team to implement and maintain IT policies, procedures, and best practices.
- Continuous Improvement: Contribute to the continuous enhancement of our IT infrastructure and services.
REQUIRED QUALIFICATIONS
- Minimum Diploma (D3) or Bachelor's Degree (S1) in Information Technology, Information Systems, or equivalent.
- Minimum 2 years of relevant experience in an IT Support, Helpdesk, or Technical Coordinator role.
- Strong proficiency in troubleshooting hardware, software, and operating systems (Android/Windows/macOS).
- Excellent understanding of basic networking and entry‑level server administration concepts.
- Outstanding organizational and record‑keeping skills (essential for asset management).
- Ability to communicate effectively with both highly technical (Developers) and non‑technical (Field Operations) teams.
- Proactive, solution‑oriented, and capable of working in a fast‑paced environment.