Posted today
Job DescriptionThe Operations Manager is responsible for the
day-to-day functional efficiency and safety compliance
across all core operational areas of the resort: the
Theme Park/Attractions, Water Park, Hotel Services, and Food & Beverage (Cafe/Events)
. This role focuses on
process optimization, resource allocation, maintenance coordination, and ensuring adherence to all safety, health, and operational standards
critical to a high-volume leisure environment. The ideal candidate has significant experience managing diverse operations teams in a dynamic hospitality or leisure environment (e.g., amusement parks, large hotels, or integrated resorts).
Key Responsibilities
Safety & Compliance (40%):
- Serve as the
primary custodian of safety protocols
for all park attractions, rides, water facilities, and public areas. - Coordinate with Maintenance and Engineering teams to schedule and oversee routine and preventative maintenance to minimize operational downtime.
- Ensure strict adherence to Indonesian safety regulations (K3) and international best practices for water park and leisure attractions.
Process Efficiency & Logistics (35%):
- Implement and refine Standard Operating Procedures (SOPs) for check-in/check-out, guest flow within the park, F&B service delivery, and staff shift scheduling.
- Manage resource allocation (staffing, equipment, inventory) across the Park, Hotel, and F&B to meet peak demand while controlling operational costs.
- Oversee inventory and logistics for the Cafe and MICE operations, ensuring high quality and minimizing waste.
Cross-Functional Coordination (25%):
- Act as the direct liaison between the Front Office, Housekeeping, Maintenance, and Security teams to resolve complex operational issues rapidly.
- Monitor key operational metrics (e.g., Ride Downtime, Housekeeping Turnaround Time, F&B Speed of Service) and implement corrective actions.
Required Qualifications
- Bachelor's degree in Hospitality Management, Engineering, or a related field.
- Minimum of
6 years
of experience in operations management, with at least
3 years
in a supervisory role within a large hotel, integrated resort, or amusement/water park setting. - Demonstrated experience with
safety auditing, preventative maintenance scheduling, and managing large operational budgets.Proven ability to manage high-volume daily attendance and seasonal fluctuations. - Strong organizational, analytical, and problem-solving skills.
- Fluency in Bahasa Indonesia and good command of English.