Location: Jakarta, Indonesia
Department: Operations / Sales
Employment Type: Full-time
Experience: Minimum 1 years in operations management, business start-up, or project management; sales or sales-management experience is a plus.
Job Description
Lead the development, implementation, support, and management of Lalamove's vehicle-rental and rental-related business strategies and execution plans. In the early stages, engage effectively with prospective customers to uncover true needs and craft tailored product solutions. Work cross-functionally to identify efficiency gains, design and manage processes, and ensure operations align with company objectives.
Key Responsibilities
• Conduct market research for vehicle-rental services: map potential customers, analyze competitor offerings, pricing, and products, and design solutions based on findings.
• Act as customer-service rep, salesperson, and product manager during the initial business-model build-out.
• Establish and continuously optimize processes, proposing data- and technology-driven improvements.
• Coordinate projects with Operations, Tech, Marketing, and Customer Service teams.
• Monitor transformation-project performance via KPIs and report regularly to senior management.
• Benchmark best practices in vehicle-rental and logistics industries.
Qualifications
• Bachelor's degree in Management, Industrial Engineering, Business, or a related field.
• Prior experience in logistics, transportation, or vehicle-rental industries is preferred.
• Strong analytical skills and proficiency in data and presentation tools (Excel, PowerPoint, Tableau, or equivalents).
• Ability to thrive in a dynamic, fast-paced environment.
• Excellent communication and leadership skills.
• Fluency in Indonesian and English (spoken and written); Chinese is a plus.