Core Responsibilities
1. Product R&D and Standardization (Strategic)
- Design, build, and package SUHU's training product portfolio (IT & Non-IT) into a clear Product Menu.
- Develop the blueprint for
Public Class Pilot
(online/offline) as the launch model for new products.
- Run
Internal Product Hackathon
programs as an innovation hub for product development.
- Conduct benchmarking and market research to define product themes and positioning.
2. Quality Management (QA/QC System)
- Establish curriculum standards, material formats, and delivery guidelines for all internal & external trainers.
- Review, validate, and conduct quality control before training materials are used in class.
- Develop a data-driven system for trainer evaluation, participant feedback, and continuous improvement.
- Create templates and guidelines for
Trainer ToR
to ensure alignment in direction and learning objectives across all training sessions.
3. Learning Operation Oversight (Execution)
- Coordinate with the
Learning Operation Officer
and
General Affairs team
to ensure all training execution aspects (materials, trainers, logistics, documentation) meet standards.
- Ensure commercial and in-house trainings are implemented according to the approved learning design.
- Supervise
post-training evaluation & improvement loops
to maintain service quality consistency.
4. SME & Trainer Development (People & Collaboration)
- Collaborate with internal
Subject Matter Experts (SMEs)
and
Principal Project Managers
in developing materials and product innovations.
- Curate and build an
External Trainer Pool
to minimize last-minute recruitment and ensure high delivery quality.
- Work cross-functionally with
Sales, Marketing, and Operations
teams to align product promotion and execution strategies.
Qualifications
- Pengalaman di bidang
Instructional Design, Training Design, Curriculum Development, Product R&D
, atau
Learning Product Management
(lebih diutamakan dari industri Training / EduTech).
- Terbiasa menyusun kurikulum, silabus, dan panduan pembelajaran untuk dewasa (adult learning).
- Memiliki kemampuan
project management, stakeholder management
, dan mampu mengelola Senior SMEs.
- Bukan role trainer, tetapi
arsitek sistem dan kualitas produk training.
- Kreatif, market-aware, dan passionate membangun produk baru dari nol.