Job Description:
- Monitor and maintain the stability of network, server, storage, and supporting systems (on-premise & cloud).
- Handle installation, configuration, troubleshooting, and maintenance of IT infrastructure according to SLA.
- Provide technical support for BPO operations, including connectivity and access issues for operational teams (agents, support, admins).
- Deploy and configure workstations and network devices for new BPO projects.
- Manage system monitoring tools (e.g., Zabbix) to track infrastructure performance and capacity.
- Respond to system alerts and escalate issues when necessary.
- Perform regular patching, firewall and antivirus configuration, and ensure network security compliance.
- Conduct regular data backups and maintain Disaster Recovery documentation.
- Create and update technical documentation, network topology, and standard operating procedures (SOPs).
- Collaborate with Helpdesk, Security, and Project teams to resolve issues and support infrastructure improvement and development.
Job Requirements:
- Strong understanding of network infrastructure and operating systems.
- Knowledge of LAN/WAN, TCP/IP, DNS, and DHCP.
- Experience in configuring switches, routers, and firewalls (Cisco, MikroTik, Fortigate).
- Familiarity with monitoring tools (e.g., Zabbix).
- Ability to troubleshoot and analyze network traffic, VLAN, and QoS.
- Understanding of Windows Server OS, Windows 11 Pro, Linux, and Chromebook environments.
- Experience with endpoint protection (Antivirus, EDR) and perimeter defense.
- Skilled in applying security patches and maintaining infrastructure security based on ISO 9001 & 27001 standards.
- Proficient in remote troubleshooting (AnyDesk) and ticketing systems.
- Capable of creating and maintaining technical documentation and SOPs.
- Able to work in shifts or standby 24/7 and provide on-call support during critical issues.
- Placement: Semarang