We Are HiringService Manager (Heavy Equipment & Agricultural Machinery)
We are seeking a dynamic and experienced
Service Manager
to lead and manage our entire After-Sales Service operations, specifically for our
Heavy Equipment
and
Agricultural Machinery (Alsintan)
product lines. The ideal candidate is a technical leader who excels in customer strategy, team management, and achieving service profitability targets.
Key Responsibilities
- Operational Leadership:
Manage and oversee the daily operations of the workshop and field service, ensuring efficiency, quality of repairs, and adherence to Health, Safety, and Environment (HSE) standards. - Team Management:
Lead, train, and evaluate the performance of the technical team to achieve the highest productivity and technical expertise. - Customer Satisfaction:
Serve as the primary contact point for service escalations, ensuring prompt and effective handling of customer complaints, and maintaining high Customer Satisfaction (CSAT) levels. - Financial Performance:
Be responsible for achieving the service department's revenue and profitability targets, including budget management and operational cost control. - Parts Management:
Collaborate with the Parts team to optimize spare parts availability and minimize customer equipment downtime.
Qualifications
- Education:
Minimum Bachelor's Degree (S1) in Mechanical Engineering, Electrical Engineering, Heavy Equipment Engineering, or equivalent. - Experience:
Minimum 10 years of working experience in the Heavy Equipment and/or Agricultural Machinery Service/After-Sales industry, with at least 3 years in a managerial position. - Technical Expertise:
Possess an in-depth understanding of mechanics, hydraulics, electrics, and be capable of complex troubleshooting on heavy equipment (e.g., excavators) and agricultural machinery (tractors, combines). - Soft Skills:
Excellent leadership, communication, and negotiation skills. - Administration:
Proficient in the use of Diagnostic Tools and familiar with ERP systems or Service Management Software. - Good command of both written and spoken English.