We're looking for a
Senior Operations Manager
to oversee daily operations across our luxury salon brands —
Ruhee
and
EVER
. This role ensures that every branch delivers a seamless, high-end customer experience aligned with premium service standards.
Key Responsibilities
- Oversee day-to-day branch operations and ensure smooth service flow.
- Maintain luxury customer journey standards — from greeting to aftercare.
- Monitor staff grooming, performance, and training for excellence.
- Enforce strict hygiene, treatment SOPs, and product control procedures.
- Manage inventory, cost control, and financial reconciliation.
- Track sales performance, client retention, and brand consistency.
- Lead continuous improvement and innovation in service and ambience.
Qualifications
- Minimum 5 years' experience in operations management (preferably in beauty, hospitality, or luxury retail).
- Strong leadership, communication, and analytical skills.
- Excellent attention to detail and passion for premium customer service.
- Fluent in English and Bahasa Indonesia.