Customer Support (Mekari Talenta) - Yogyakarta Placement

Customer Support (Mekari Talenta) - Yogyakarta Placement

Mekari is Indonesia’s no. 1 SaaS company. We aim to enable entrepreneurs and leaders with our software ecosystem.

Job Description

Handle user inquiries and complaints through live chat, phone calls, and email. Ensure user satisfaction, communicate website maintenance status, and collaborate with internal teams.

Requirements

• Minimum 1 year working experience in Customer Support or related fields. Fresh graduates welcomed.
• Experience handling user inquiries via live chat is a plus.
• People‑oriented, proactive, communicative, and with good analytical and problem‑solving skills.

Benefits

• Competitive salary + daily allowance.
• Premium private health insurance.
• Early access to salary + flex installment via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Hybrid working culture with flexible hours.
• Unlimited sick leave with doctor note and annual leaves from day 1.
• Notebook Ownership Program.
• Dynamic work environment and impact on Indonesia’s no. 1 SaaS company.

Our team will review your application and contact shortlisted candidates. If you do not hear from us in 30 days, we will keep your resume on file for future opportunities.

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