Purpose of Job

To support the Assistant Retail Manager in overseeing the daily operations and ensuring effective visual merchandising standards across all outlets. Plays a key role in maintaining efficiency, enhancing customer experience, and driving sales performance through well-executed store layouts, displays, and staff supervision.

Main Duties & Responsibilities

OPERATIONAL OVERSIGHT

Supervise daily store operations, including opening, closing, cashiering, stock control, and loss prevention.
Ensure compliance with company SOPs, service standards, and health & safety regulations.
Support inventory management: oversee receiving, storage, stock rotation, and timely replenishment.
Prepare daily sales reports and communicate key performance metrics to the Retail Manager.
Monitor inventory movement and coordinate with Procurement/Warehouse for timely replenishment.

VISUAL MERCHANDISING

Design and implement creative visual displays, layouts, and store arrangements that enhance the in-store experience and highlight product collections.
Ensure brand consistency across all outlets through creative and effective merchandising standards.
Plan seasonal themes, product launches, and promotional displays in collaboration with the retail and marketing teams.
Work closely with the Assistant Retail Manager to balance creative displays with sales performance and inventory needs.
Monitor store presentation regularly and adjust displays to maintain freshness and appeal.
Stay updated with market trends and competitor activities to keep the brand presentation relevant and competitive.
Provide feedback and suggestions to the Assistant Retail Manager for improving visual appeal and customer flow.
Work closely with the Assistant Retail Manager to train staff on visual merchandising standards and product knowledge to ensure consistent execution.

CUSTOMER SERVICE & SALES SUPPORT

Ensure staff deliver excellent customer service aligned with company standards.
Handle escalated customer concerns and resolve issues promptly.
Contributes to team effort by accomplishing related results as needed.
Collect customer feedback and communicate insights to the Assistant Retail Manager for service improvements.

GENERAL

Provide accurate information to customers regarding park facilities and retail offerings.
Foster positive relationships with team members, vendors, and management.

Qualifications

Minimum Diploma or Bachelor's degree in Business, Retail Management, or related field.
At least 2 years of experience in the Fashion / Apparel Retail industry in a supervisory role.
Strong background in visual merchandising and retail display execution.
Strong sense of creativity, style, and attention to detail.
Knowledge of inventory control, sales reporting, and POS systems.
Good communication and detail-oriented skills.
Proficiency in English (both written and spoken) is an advantage.