In LittleLives, we believe in providing the best customer service to users and our Pixies champion that mission every day. If you consider yourself a people's person, communicates technical terms in an easy to understand manner and wants to be part of a dynamic start up working environment,
here is a position for you
Here is what you can achieve with us:
- Be exposed to a multinational team and work closely with teammates from offices in Malaysia, Vietnam, Thailand
- Be part of the LittleLives Team that supports your personal and professional growth
- Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the team and the company
- An opportunity to collaborate with various teams in the company and learn about the different aspects of running a business
What you will be doing:
- As our frontline support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers enquiries via email, phone and helpdesk
- Update the website's Frequently Asked Questions (FAQ) page
- Be a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancements
- Supporting onboarding training, either by facilitating sessions or assisting as a trainer aide (travel expected)
- Propose your own creative projects (on operations, products, services etc) and take charge of its growth. You will be amazed by what you can achieve with us
Requirements
- Exceptional communications skills in both English and Chinese
- Organised and has a knack at keeping things clear and in order
- You are patient and have imaginative ways to disseminate information to any group
- You possess an eye for detail and is eager to master intricate systems
- You are driven and work hard to achieve small successes every single day
- Prior experience in early childhood or customer support will be a wonderful bonus
If you say yes to these points, apply away