Responsibilities :
- Monitoring the alarm system and network devices that have been activated on the NMS
- Identify alarms that arise and carry out escalation or management reporting to the relevant team
- Coordinate and provide responses to problems complained of by customers either by telephone, email or other media through Customer Care
- Carry out the process of deployment or implementation and integration of network systems in collaboration with related teams and partners
- Checking, escalating and monitoring network systems for maintenance and troubleshooting activities
- Prepare daily reports periodically related to incidents or events that occur in the network system
Requirements :
- Diploma III or Bachelor's degree in Electrical/Telecommuncation Engineering
- Minimum 2 years experience as Technical support
- Understand LAN / WAN L2 / L3, TCP / IP, Network Monitoring System (NMS) and IP-based Routing / Switching Network Troubleshooting
- Preferably those who understand the Fiber Optic transmission system in telecommunication networks.
- Experienced in using routing protocol such as OSPF, ISIS, BGP, LDP, RSVP, Routing Policy
- Have the ability to troubleshoot/analyze Networking problems and the ability to configure Network Elements and optimize network systems
- Understanding DWDM technology, Switch, Router, OLT, ONT, STB and Access Point network devices, and Ms Office