Requirements
Level: Junior (2+years) and Senior (5+years)
Work Arrangement: Shifting Schedule
Placement: Sudirman, Jakarta (Full WFO)
Responsibilities:
a. Helpdesk – Second Level Support
• Assist SAP end-users in daily operational activities.
• Investigate and resolve SAP errors or bugs reported by the helpdesk support team.
• Provide solutions and perform bug fixing when required.
• Coordinate with users to conduct testing as needed.
• Ensure all implemented solutions meet user requirements.
• Create documentation for errors, solutions, and other related technical materials.
b. Configuration Changes
• Support SAP users in analyzing system errors or configuration issues.
• Review and analyze requests from the company related to configuration changes or
enhancements.
• Perform agreed configuration changes within SAP modules.
• Collaborate with users to conduct testing and validation.
• Ensure that the delivered configuration changes meet business requirements.
• Prepare detailed documentation of requests, configurations, and solutions provided.
c. Advisory Support
• Review and assess current SAP business processes.
• Evaluate existing SAP configurations and user authorizations.
• Provide recommendations based on review findings to optimize system performance and
compliance.
• Deliver training sessions as needed or upon client request.