Job Vacancy: Sales Office Administration (SOA)
Location : Surabaya
We are looking for a
Sales Office Administration (SOA)
to be placed in
Surabaya
. This role is responsible for supporting Sales Office daily operations, handling customer and sales force inquiries, as well as ensuring administrative processes run smoothly.
Qualifications:
- Bachelor's Degree (S1) from any major.
- Minimum 3 years of working experience in Insurance Administration / Frontliner / Customer Service.
- Proficient in computer literacy, at least MS Word and MS Excel.
- Detail-oriented, organized, and able to work independently as well as in a team.
- Strong communication and follow-up skills.
Job Scope:
- Handle walk-in customers and sales force inquiries in the Sales Office.
- Check incoming documents for completeness and requirements, then log them into Sharing Folder & CCMS.
- Conduct follow-up calls to Sales Force and Customers regarding incoming documents, claims, premium holidays, premium due, orphan policies, and other related matters.
- Deliver Policy Book to Sales Force and follow up on Tanda Terima Polis submission.
- Prepare daily and monthly reports as required.
- Process reimbursement, purchase requests, and other submissions in the system.
- Execute other job assignments to ensure smooth Sales Office daily operations.