Job Purpose:
To oversee all hotel operations to ensure smooth daily activities, guest satisfaction, cost efficiency, and achievement of revenue and service quality targets established by the company.
Key Responsibilities:
- Supervise and coordinate all hotel departments such as Front Office, Housekeeping, Food & Beverage, Sales & Marketing, and Engineering.
- Ensure service quality, cleanliness, and product standards are consistently maintained according to SOPs and brand standards.
- Develop, implement, and monitor the hotel's annual budget and financial performance.
- Analyze financial reports, occupancy rates, and guest satisfaction data for strategic decision-making.
- Maintain strong relationships with guests, clients, and external partners (government, vendors, travel agents).
- Conduct staff training and development programs to enhance performance and productivity.
- Handle guest complaints promptly and professionally.
- Ensure compliance with government regulations, safety, and hygiene standards.
- Develop marketing strategies to increase occupancy and overall revenue.
- Provide regular operational reports to the General Manager or Owner.
Qualifications:
- Bachelor's Degree in Hospitality, Tourism, or Business Management.
- Minimum 5 years of managerial experience in the hospitality industry.
- Strong leadership, communication, and problem-solving skills.
- Proficient in English, both spoken and written.
- Result-oriented with strong analytical and organizational abilities.