Job Description
:

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, QA) and follow up the process to keep the update from them.
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide accurate tech solutions.
Ensure all issues and their resolution are properly logged and documented.
Prioritize and manage several open issues at one time.
Prepare accurate and timely reports.
Serve as the first point of contact from our customers service team who seeking technical assistance.
Determine the best solution based on the issue and details provided by customers.
Follow-up and update customer status and information.
Troubleshoot, diagnose, and resolve technical software issues.
Suggest improvements on procedures.
Willing to work on-duty call/scheduled if needed.

Requirements
:

Bachelor Degree in Computer Science or equivalent with min. 1 year experience in similar positions
Understand how to use database systems management software, Jira, Logging and monitoring system.
Having minimum 1 year of experience in System Administration and Operations
Good command in English language both written and verbal