PT Bank Neo Commerce Tbk, formerly PT Bank Yudha Bhakti Tbk, is an Indonesia-based company primarily engaged in the banking business. The Company operates as a technology-based bank. The Company serves the customers in the Small and Medium Business (SME), Retail (Consumer) and Mass Market segments, through banking products and services embedded in an ecosystem by optimizing technology.
As the Head of IT Operations Division, this role is responsible for managing and overseeing all IT operational activities, ensuring the smooth, secure, and efficient functioning of the bank’s information systems. The position oversees all aspects of IT operations, infrastructure, networks, and systems to maintain stability, integrity, and service reliability across the organization.
Job Description- Coordinate IT operational activities to maintain system performance, data integrity, and infrastructure stability, including networks and related technologies.
- Review and monitor the performance of all systems and ensure system stability to support business operations.
- Initiate and manage collaboration with IT vendors, including reviewing technical scope and contractual terms.
- Ensure that all units within IT Operations perform effectively and deliver tasks in accordance with their assigned responsibilities.
- Oversee the implementation of the approved work programs and budgets, and evaluate performance achievements related to the Bank’s Business Plan, including developing team capabilities.
- Coordinate with other IT teams on the execution of IT projects.
- Define roles, responsibilities, and authority levels for IT Operations personnel.
- Implement appropriate procedures to support system development projects.
- Oversee solution design and project development related to infrastructure, networks, and databases.
- Coordinate with the Head of IT Infrastructure on evaluations, capacity planning, and infrastructure improvements.
- Plan, coordinate, and implement network security measures to protect data, software, and hardware assets.
- Design, configure, and test computer hardware, network software, and operating systems.
- Coordinate with IT Security and Governance regarding user access management for production applications and infrastructure.
- Lead the Change Advisory Board (CAB) to review and approve system change implementations.
- Coordinate with the Head of IT Infrastructure to monitor and supervise infrastructure performance.
- Ensure the IT Operations budget is utilized according to the approved financial plan.
- Oversee vendor management activities and ensure all processes follow applicable procedures.
- Coordinate with IT Security and Governance to follow up on findings and recommendations from internal and external audits.
- Collaborate with IT Security and Governance to enforce Dual Custody access controls for IT infrastructure, databases, and applications, and ensure proper implementation procedures.
- Serve as Primary Administrator Access Holder for certain systems and manage password inputs when required.
- Lead the IT Operations team, including recruitment, training, and development of team members.
- Execute the agreed work programs and propose plans for subordinate development and competency enhancement.
- Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or Telecommunications.
- Strong understanding of IT infrastructure, networking, and related hardware/software systems.
- Minimum of 10 years of professional experience in IT, including at least 3 years in a managerial role, preferably within the banking sector.
- In-depth knowledge of IT infrastructure management, information security, project management, and banking business processes.
Mid‑Senior level
Employment typeFull‑time
Job function- Information Technology
- Banking
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