Company Description
PT Mitra Lestari Motorindo (Mitra 2000) is an automotive company managing a portfolio of world-class brands in Indonesia, including TDR, YSS, RPD, Koso, Comet, and APITech. The company is recognized for its expertise in the automotive industry and has a strong online presence. Mitra 2000 is committed to delivering high-quality products and services to its customers.
Role Description
This is a full-time on-site role for a Customer Service Agent located in Jakarta, Indonesia. The Customer Service Agent will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the customer experience. The role involves addressing customer complaints, managing customer accounts, and maintaining records of customer interactions.
Qualifications
- Customer Service Representatives, Customer Service skills
- Customer Support and Customer Satisfaction skills
- Customer Experience skills
- Excellent communication and interpersonal skills
- Problem-solving abilities and attention to detail
- Proficiency in using customer service software and tools
- Ability to work effectively in a team environment
- Experience in the automotive industry is a plus
- High school diploma or equivalent; additional education or training in customer service is beneficial